Privacy Policy
Quote Media Group LTD ("Company","we," "us," or "our") is committed to safeguarding your privacy and ensuring transparency about how we collect, use, store, and share your personal information. This Privacy Policy describes our practices in connection with AllHomeSolutions.com (the "Site") and explains how your data is handled when you interact with our platform, submit project requests, are matched with participating home improvement professionals, or otherwise use our Services.
This Privacy Policy also outlines your rights under relevant U.S. and international privacy laws, including:
- the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA),
- the EU and UK General Data Protection Regulation (GDPR) (to the extent applicable),
- the U.S. Telephone Consumer Protection Act (TCPA),
- the CAN-SPAM Act,
- and other applicable federal, state, and industry requirements related to consumer data protection, online privacy, and marketing communications.
We take privacy seriously and implement reasonable administrative, technical, and physical safeguards to protect your information in accordance with legal obligations and industry best practices.
By accessing or using AllHomeSolutions.com, submitting information through the Site, or communicating with us in any manner, you acknowledge that you have read and understood this Privacy Policy and consent to the data practices described herein. If you do not agree with any part of this Privacy Policy, you should discontinue use of the Site and refrain from providing personal information.
1. Introduction and Scope
This Privacy Policy applies to AllHomeSolutions.com and to any features, tools, forms, communications, or services made available through the Site (collectively, the "Services"). It explains how Company collects, uses, shares, and protects personal information obtained from Users in connection with:
• Online interactions:
Information you submit directly through the Site—such as when you request home improvement quotes, describe your project needs, complete forms, subscribe to updates, or contact us through web forms or email. It also includes information collected automatically when you browse or interact with the Site, such as data gathered through cookies, analytics tools, log files, device identifiers, and similar tracking technologies.
• Offline interactions:
Information you may provide outside the Site in connection with our Services—for example, when you speak with our representatives by phone, respond to follow-up communications, or provide information by mail or text message.
Scope of Services
AllHomeSolutions.com helps connect homeowners and consumers seeking home improvement services—such as roofing, window replacement, bathroom remodeling, gutter installation, siding repair, HVAC services, home warranty inquiries, and similar home upgrade or repair needs—with independent third-party Service Providers operating in those categories.
We collect the personal information necessary to:
- understand your home improvement project or request,
- match you with appropriate Service Providers in our network, and
- facilitate project estimates, consultations, or service offers.
With your consent, we share your information with relevant Service Providers so they can contact you about your request, provide quotes, discuss project details, or schedule appointments.
This Privacy Policy explains how we handle that information at all stages of the process.
What This Policy Does Not Cover
This Privacy Policy does not govern the practices of:
- independent Service Providers (contractors, installers, home warranty companies, etc.) to whom we may send your information,
- third-party websites linked from our Site,
- advertising partners, analytics providers, or external platforms that have their own privacy practices.
Each third party has its own privacy policy and data handling practices. We encourage you to review the privacy policies of any Service Provider, website, or platform before sharing information with them.
Updates to This Policy
We may update or revise this Privacy Policy periodically to reflect changes in our operations, technologies, legal obligations, or services. See Section 14 for information about how updates are communicated and when changes become effective.
This Privacy Policy is written in English; if translations are provided for convenience, the English version prevails in the event of any inconsistency.
2. Information We Collect
In the course of operating AllHomeSolutions.com and providing our home improvement referral and matching Services, we collect various categories of personal and usage information. Below is a detailed overview of the types of information we collect (and have collected within the past 12 months).
A. Identifiers and Contact Information
This includes information that can reasonably identify you or allow a Service Provider to contact you, such as:
- full name,
- postal address,
- email address,
- phone number,
- city and state of residence,
- preferred contact method,
- any other details you voluntarily submit on our Site.
We collect this information when you:
- request quotes for home improvement services,
- fill out project description forms,
- contact us by email or phone,
- sign up for newsletters or updates,
- engage with our customer support.
This category may also include technical identifiers like IP address or hashed device identifiers when they can be linked to you.
B. Project Details & Home Improvement Information
Because our platform matches you with contractors and home improvement specialists, we collect the information necessary to understand your service request. This may include:
- service category (e.g., roofing, windows, gutters, HVAC, siding, bathroom remodeling, home warranty, repairs),
- project descriptions,
- details you provide about your home, such as approximate property type, age, condition, or issues,
- timing preferences for project start,
- budget preferences (if provided),
- photos or attachments you upload voluntarily.
All such information is collected only when you choose to provide it.
C. Sensitive Personal Information
We do not request or intentionally collect sensitive identifiers such as:
- Social Security Numbers,
- financial account numbers,
- government ID numbers,
- precise geolocation,
- biometric data,
- health information,
- racial or ethnic origin, or other protected characteristics.
If you choose to include such information in free-text fields or documents, we handle it securely but strongly advise not to include unnecessary sensitive information.
We will only collect sensitive data if:
- you voluntarily provide it, and
- it is strictly required to fulfill your request,
- and only with your express permission.
We do not use sensitive information for marketing, profiling, or any purpose inconsistent with applicable privacy laws.
D. Technical and Usage Information
When you interact with our Site, we automatically collect certain device and usage information, such as:
Device & Browser Data
- IP address,
- browser type and version,
- operating system and device type (mobile, tablet, desktop),
- language settings,
- approximate geographic region inferred from IP address.
Usage Data
- pages visited,
- time spent on each page,
- navigation paths, clicks, scrolling,
- date/time of visits,
- referring URLs or advertisements,
- performance data, crash logs, and error reports.
Cookies & Tracking Technologies
We (and authorized third parties) use:
- cookies,
- pixels,
- web beacons,
- session replay scripts,
- analytics trackers,
- ad interaction trackers.
These technologies help us:
- understand Site performance,
- measure ad effectiveness,
- personalize user experience,
- detect fraud or unusual activity.
You can manage cookie preferences (see Section 9 of the Privacy Policy).
E. Information from Third Parties
We may receive information about you from third-party sources, including:
1. Marketing Partners & Lead Sources
If you enter your information on a partner site (e.g., a home improvement comparison site or affiliate landing page), that partner may lawfully share your details with us—only with your consent. Such data may include:
- contact details,
- project category or service requested,
- details about your property,
- preferences or notes you submitted elsewhere.
Once received, we treat such data under this Privacy Policy.
2. Service Providers
We may obtain supplemental information from:
- verification services (e.g., confirming phone numbers or addresses),
- data enrichment providers (e.g., adding missing ZIP code),
- analytics vendors (e.g., audience trends, estimated geographic location).
3. Public Sources
In limited cases, we may collect information from publicly available records—for example:
- contractor business contact details,
- licensing data,
- public directories.
This is generally relevant only for Service Providers or business partners.
F. Communication Records
If you interact with us through any communication channel, we may collect and retain:
- email messages you send us,
- web form submissions,
- any attachments or documentation you provide,
- phone call logs (including call metadata),
- call recordings (when legally permitted and disclosed).
These records are used for:
- customer support,
- quality assurance,
- compliance,
- training,
- dispute resolution.
Mandatory vs. Optional Information
We will always indicate when certain information is required. If you choose not to provide information that is necessary to match you with appropriate Service Providers or fulfill your request, we may be unable to offer certain Services.
3. Sources of Personal Information
We collect personal information from a variety of sources in order to operate AllHomeSolutions.com, match Users with appropriate home improvement professionals, and provide our Services. These sources include:
A. Directly from You
Most of the information we collect comes directly from you. You provide information when you:
- submit a home improvement project request or quote form,
- describe your service needs (e.g., roofing, windows, gutters, HVAC, bathroom remodel),
- provide project-related details or photos,
- sign up for updates or newsletters,
- contact us through web forms, email, phone calls, or customer support,
- engage with interactive features on the Site.
All categories listed in Section 2 (Identifiers, Contact Information, Project Details, Communications, etc.) may be collected directly from you when you voluntarily provide them.
B. Automatically from Your Device
When you interact with the Site, we automatically collect Technical and Usage Information through background processes, including:
- server logs (IP address, browser type, device information),
- cookies and similar technologies,
- analytics tools that observe how you navigate and use the Site,
- performance and diagnostic data (e.g., crash logs).
This automated data collection occurs as part of normal website operation.
C. Through Cookies and Tracking Technologies
We collect information through:
- first-party cookies set by our Site,
- third-party cookies from analytics and advertising providers,
- pixels, tags, and web beacons,
- session replay scripts or behavioral tracking tools.
Examples include:
- Google Analytics for aggregated usage statistics,
- ad network pixels that measure ad performance,
- marketing platforms that track which ads or landing pages led you to our Site.
These technologies may collect data about your browsing behavior across multiple sessions and websites. (See Section 9 for information on opting out of certain kinds of tracking or targeted advertising.)
D. From Marketing Partners and Affiliates
We sometimes receive personal information from:
- affiliate marketers,
- partner websites,
- comparison-shopping platforms,
- advertising networks,
- agencies running campaigns on our behalf.
For example, if you submitted your information on a partner's home improvement questionnaire or clicked an advertisement on an affiliated site, that partner may share your inquiry with us—only if they have obtained your consent to do so.
Such information is treated the same as information you provide directly.
E. From Data Brokers or Public Sources
In certain cases, we may receive the following types of information from third-party sources:
Data Brokers / Aggregators
We may license consumer data lists (e.g., individuals interested in home services or home ownership–related offers). These may include:
- names,
- addresses,
- basic demographic information
- and sometimes estimated homeowner or property details.
We use such data only when the data broker represents that the information was collected lawfully and with proper notice and/or consent.
Public Sources
We may supplement or verify information using publicly available sources such as:
- property records,
- assessor databases,
- contractor licensing registries,
- publicly available social media posts or profiles (if relevant and legally permitted).
If any such information is combined with personal information we already hold, the combined data will be processed under this Privacy Policy.
F. From Home Improvement Service Providers
We share your information with participating Service Providers so they can contact you about your project request. Service Providers typically manage their own communications and have their own privacy policies.
However, they may share limited feedback with us for purposes such as:
- confirming whether a consultation, appointment, or quote occurred,
- verifying project outcomes for quality assurance or analytics,
- validating lead status for billing and performance measurement,
- maintaining compliance records (such as tracking opt-outs or verifying consent).
Any data received from Service Providers is used only for operational, compliance, and analytical purposes—not for unrelated marketing unless permitted by law or based on your explicit consent.
4. Purposes for Using Your Information
We use the personal information you provide to operate and continuously improve the Services offered through AllHomeSolutions.com. When you submit details about a home improvement project or request a quote, we rely on that information to understand your needs, match you with suitable Service Providers, and ensure that you receive the assistance you asked for. This includes reviewing your project description, identifying contractors that work in your area and specialize in the type of service you requested, and sharing your information with those professionals so they can contact you directly, discuss your project, provide estimates, or schedule consultations. We may also use your previous submissions to pre-fill forms, remember your preferences, or tailor parts of the Site to your location or interests, allowing you to navigate the platform more efficiently.
Your information also enables us to communicate with you. We may contact you to confirm your project request, provide updates, clarify details, respond to questions, or help facilitate communication between you and a Service Provider. If you give us your phone number, you may receive calls or text messages related to your inquiry, consistent with your consent and applicable laws. With your permission, we may also send promotional messages about home improvement services, seasonal maintenance reminders, special offers, or new features available on our platform. You can opt out of promotional messages at any time, and we comply with all legal requirements for email and text communications.
A core function of our platform is connecting users with Service Providers. When you request a quote, you are authorizing us to transfer your information to independent contractors who can fulfill that request. We do this only in connection with the services you asked for and only with providers we believe are relevant to your project, based on factors such as location, specialization, and availability.
We also use information to operate, maintain, and enhance the Site itself. By analyzing how visitors interact with the platform—such as which pages are most viewed, where users tend to abandon forms, or how quickly pages load—we can improve the Site's structure, usability, and performance. This analysis helps us develop new features, refine our matching processes, troubleshoot issues, prevent errors, and personalize your experience when appropriate. Technical information, such as device details and browsing behavior, helps us monitor the Site's stability and optimize how it functions across different devices and environments.
Your information may also be used for our marketing and advertising efforts. For instance, we may show you tailored ads based on how you interacted with our Site or use aggregated or hashed information to reach similar audiences on third-party platforms. We may remind you to complete a partially filled request or show you relevant home improvement suggestions. If you subscribe to our mailing list, we may send you emails related to home services or partner promotions, always with the option to unsubscribe.
In addition to service delivery and marketing, we use personal information to meet legal, regulatory, and compliance obligations. This includes maintaining records of consumer requests, managing opt-outs, keeping proof of consent for communications, and ensuring adherence to privacy laws, telemarketing rules, and other regulatory requirements. If a dispute arises, we may rely on our records to demonstrate the steps we took in handling your request or communication history. We also use certain data to detect and prevent fraud, protect our systems from malicious activity, and investigate suspicious behavior, such as automated or deceptive submissions. Protecting the rights, safety, and security of our users, partners, and the public is an important part of our data practices.
Finally, personal information may be used for general business administrative purposes, such as financial recordkeeping, audits, internal reviews, tax reporting, and vendor management. If we ever intend to use your information for a materially different purpose than those described in this Privacy Policy, we will provide notice and, when required, seek your consent before doing so. We do not use your information in ways that are inconsistent with the purposes described here.
5. How We Share Information
We do not disclose your personal information to unrelated third parties for their own independent marketing purposes without your consent. However, in order to operate our business, fulfill your requests, and comply with legal obligations, we share personal information with several categories of third parties. Some of these parties act strictly as service providers that process information on our behalf under contractual restrictions. The table below outlines the main categories of recipients and the purposes for which we share information, followed by a narrative explanation.
| Category of Third-Party Recipient | Purpose of Disclosure |
|---|---|
| Home Improvement Service Providers (Contractors, Installers, Remodelers, Local & National Home Services Companies) | To fulfill your home improvement project requests by transferring your inquiry, contact information, and project details to qualified home improvement contractors and service companies. These providers may contact you to offer estimates, schedule inspections, or provide service consultations. This disclosure may be considered a ‘sale’ of personal information under certain U.S. privacy laws because we may receive compensation for matching services. |
| Service Providers and Contractors (hosting, cloud storage, CRM, analytics, SMS/email platforms, call systems, marketing tools, etc.) | To support business operations, maintain the Site, deliver communications, provide analytics, store data, and perform other functions strictly on our behalf. These entities may process your information only according to our instructions. |
| Affiliated Companies (if any) | For internal business needs, record-keeping, accounting, corporate compliance, operational support, and shared infrastructure. |
| Marketing and Advertising Partners (ad networks, social media platforms, retargeting providers, data brokers) | To facilitate targeted advertising, analytics, and attribution, including through cookies and tracking technologies placed on our Site. |
| Law Enforcement, Regulators, and Legal Entities | To comply with legal obligations, respond to subpoenas or regulatory requests, prevent fraud, protect our legal rights, or ensure the safety of users, partners, or the public. |
Narrative Explanation
We share personal information primarily to deliver the services you request, facilitate communication, and operate the AllHomeSolutions.com platform efficiently. When you request an home improvement service or ask to be connected with a contractor or home service provider, we disclose the information you submit—such as your contact details, property information, project needs, and relevant background information—to qualified home improvement contractors, installers, and service companies. These entities receive your information as independent businesses and will use it according to their own privacy policies. They may contact you directly to provide estimates, schedule inspections, discuss your project, or offer related home services. In certain jurisdictions, transferring your information in this context may be legally categorized as a “sale” of personal information, even though the purpose of the disclosure is to fulfill your request and connect you with appropriate service providers.
We also work with a variety of service providers and contractors who support the technical and operational functions of our business. These include website hosting companies, cloud storage platforms, analytics providers, digital advertising vendors, SMS and email delivery services, customer relationship management software systems, and call or communication providers. These companies process your information strictly to perform services on our behalf; they do not have permission to use your data for their own independent purposes. Their contracts typically require confidentiality, data protection, and limitations on further disclosure.
If Company has parent companies, subsidiaries, or affiliates under common ownership, we may share information internally for purposes such as centralized management, compliance, accounting, auditing, analytics, and operational coordination. These internal transfers are limited to legitimate business needs.
We also allow certain advertising and marketing partners to collect information through cookies, pixels, and similar technologies placed on our Site. These partners may collect data such as browsing activity, device identifiers, or interaction history to help us deliver targeted advertising, measure campaign effectiveness, or reach new audiences. You can review opt-out options for targeted advertising in Section 9.
Finally, we may disclose personal information when required by law or when we believe such disclosure is reasonably necessary to protect legal rights, ensure compliance with regulations, respond to government inquiries, prevent fraud or abuse, or safeguard the safety of users, partners, or the general public. This may involve sharing information with courts, law enforcement agencies, government regulators, attorneys, auditors, or other authorized entities.
We do not sell, trade, or rent your personal information to data brokers or unrelated third parties for monetary gain. Other than disclosures inherent to our quote-generation business model or advertising technologies—which you may opt out of—your information is not shared for independent commercial exploitation by third parties.
If you wish to know which specific third parties have received your information, you may contact us as described in Section 15. California residents can also refer to Annex A, which summarizes the categories of personal information disclosed to specific types of third parties over the past 12 months.
6. Our Partners (Including but Not Limited to)
We collaborate with a broad network of home improvement service providers, contractors, renovation companies, home warranty administrators, and nationwide service platforms in order to connect users with professionals capable of fulfilling their project requests. Depending on the nature of your inquiry—whether related to roofing, windows, siding, gutters, HVAC, plumbing, electrical work, bathroom or kitchen remodeling, solar installation, or general home renovation—we may share your information with one or more partners who can provide estimates, consultations, or service proposals. Our partner ecosystem includes well-known home services networks such as Angi (formerly Angie’s List), HomeAdvisor, Thumbtack, Networx, Porch, Houzz Pro, Modernize Home Services, and CraftJack, large regional and national contractors across various home improvement categories, and reputable home warranty and solar energy providers. These partners operate independently and will use your information according to their own privacy policies and terms. Because our partner network evolves as we expand into new service areas and onboard additional contractors, a current list of partners we may share information with is maintained on a dedicated page of our website. You can access the most up-to-date list at: https://allhomesolutions.com/partners
This list is representative and not exhaustive. Our partner network evolves over time as we expand into new areas, collaborate with additional contractors, or update our vendor relationships. Depending on your location and service type, you may be matched with local, regional, or national providers operating within your geographic area. Each partner operates under its own privacy practices and service terms, and once your information is shared with a partner, that entity becomes independently responsible for its use, including communicating with you directly. We encourage you to review each partner's privacy policy when you engage with them or receive services as a result of your request through AllHomeSolutions.com.
7. Your Privacy Rights
Depending on where you live, you may have specific rights relating to how your personal information is collected, used, and shared. We respect these rights and process all valid privacy requests in accordance with applicable laws. In general, users in regions governed by the GDPR (such as the EU and UK), residents of California under the CCPA/CPRA, and individuals in several other U.S. states with comprehensive privacy legislation (including Virginia, Colorado, Connecticut, and Utah) enjoy a series of protections designed to give them greater visibility and control over their data.
For California residents, the CCPA/CPRA grants several key rights. You have the right to know what personal information we have collected about you over the past 12 months, including the categories of data, the sources it came from, the purposes for which it was collected, and the categories of third parties to whom it was disclosed. You may request deletion of your personal information, although certain exceptions apply—such as when information is needed to complete a service you requested, to detect security issues, to comply with legal obligations, or to support internal operations reasonably aligned with your expectations. You also have the right to request correction of inaccurate information in our records, and once we verify your identity and confirm the inaccuracy, we will correct or otherwise address the data.
California law additionally gives you the right to opt out of the "sale" or "sharing" of personal information. Because CCPA defines "sale" broadly, some disclosures—such as providing your information to home improvement contractors for quotes, or allowing advertising networks to use tracking technologies—may qualify. You may opt out of these practices at any time, and we will honor your choice unless you later choose to opt back in. You also have the right to limit the use of certain sensitive personal information; however, we do not collect or use sensitive personal data for purposes beyond what is necessary to provide our services. Importantly, exercising your rights will not result in discriminatory treatment, though certain services may be unavailable if they require information you have asked us to delete or restrict.
Residents of Virginia, Colorado, Connecticut, and Utah have similar rights, including the ability to confirm whether we process their information, access or delete it, correct inaccuracies, obtain a portable copy, and opt out of targeted advertising, sale of personal data, or profiling tied to significant decisions. We process these requests using the same procedures we apply under California law. Where required, we also provide an appeals process if we decline to act on a request.
If you wish to exercise any of your privacy rights, you may submit a request by emailing us at privacy@allhomesolutions.com with the subject line "Privacy Rights Request." Please specify the action you want to take—such as accessing your information, requesting deletion, or opting out—and include your name and the contact details you previously used with our Site so we can locate your records. For your security, we must verify your identity before fulfilling access, deletion, or correction requests. Verification typically involves confirming two or three pieces of information we already have on file. If you authorize an agent to make a request on your behalf, we will require documentation establishing that authority, along with identity verification for both you and the agent.
We will acknowledge your request promptly and provide a full response within the timeframes required by law—generally within 45 days for CCPA requests (with the possibility of one extension), and within one month for GDPR-governed individuals. If we are unable to honor a request, we will explain the reason, such as an inability to verify your identity, an applicable legal exception, or the absence of any data associated with you. Access and deletion requests are typically free of charge unless they are excessive or unfounded.
If you need help understanding your rights or want guidance on submitting a request, you may contact us at any time. We are committed to supporting your ability to manage your information in a transparent and respectful manner.
8. Do Not Sell or Share My Information (Opt-Out & GPC)
As described above, certain transfers of personal information we perform as part of our business may be considered a "sale" or "sharing" under U.S. state privacy laws, even if we do not literally exchange data for money in the traditional sense. Specifically, "selling" under the CCPA/CPRA includes any exchange of personal information for valuable consideration (which can include lead generation fees), and "sharing" refers to providing personal information to third parties for cross-context behavioral advertising (targeted ads). We are fully committed to enabling you to opt out of these uses of your data.
Personal Information Sold/Shared: The categories of personal information we may “sell” (as defined by the CCPA) include Identifiers and Home Improvement Project Information (when provided to home improvement contractors or service providers in exchange for referral fees or other forms of consideration), and Internet/Device Data (when shared with advertising partners for targeted advertising). For example, when you submit a request for a home improvement estimate, we may transfer that lead to a contractor, installer, or home service company who will then contact you directly — this can be treated as a “sale” under California law even though the purpose is simply to fulfill your request. Similarly, if we allow an advertising partner’s cookie on our Site that tracks you for personalized ads, that is considered “sharing” for behavioral advertising purposes.
If you are a California resident (or any user for whom applicable law provides an opt-out right), you have the right to opt out of the sale or sharing of your personal information at any time. We extend this right to all users as a matter of policy where feasible.
How to Exercise Do Not Sell/Share:
- Opt-Out by Email: You can contact us via email at EMAIL and clearly state that you want to opt out (for example, "Do not sell my information" or "I want to opt out of targeted ads"). We will log your request and implement a block on selling/sharing linked to the identifying information you provide (such as your email).
Once we process your opt-out request, we will stop selling or sharing your personal information. If you have an active project request in process (for example, you recently requested estimates for a home improvement project), we may still forward those quote requests to the partners you initially asked for, but we will not include you in future “sold” leads or advertising profiles. We will also instruct our service providers and contractors not to use your info for any purpose outside of what’s allowed by law.
- Confirmation: We will confirm receipt of your opt-out request and, within at most 15 business days (typically much sooner), we will comply with your opt-out. You do not need to create an account to exercise this right. If we have a reasonable belief that an opt-out request is fraudulent (for example, someone else attempting to opt out on your behalf without authorization), we may contact you to confirm the request.
- Effect on Services: Opting out of sale/sharing will not affect our core services (you can still request quotes and we will fulfill them), but it may limit certain personalization. For instance, you might receive more generic advertising instead of targeted content. Additionally, if you opt out and later request a new home improvement project quote or estimate, we will endeavor to respect your opt-out choice for future interactions.
- Opt-In for Minors: We do not knowingly sell or share personal information of consumers under 16 years of age. Our Site is not intended for anyone under 18 (see Section 13), and we do not knowingly collect such data. If we somehow have information of a minor under 16, we will not sell or share it unless we obtain affirmative authorization (opt-in) from the minor (if 13–15 years old) or from the parent/guardian (if under 13) in accordance with the CCPA's minor privacy provisions. If you are a parent or guardian of a minor and believe the minor has been erroneously included in our data sales, please contact us and we will remove and opt-out that data.
We do not knowingly engage in "cross-context behavioral advertising" beyond cookie-based sharing, but out of an abundance of caution we treat advertising tracking as subject to the opt-out. We also do not sell personal data of any individual who we know has an active opt-out preference in place.
9. TCPA & CAN-SPAM: Notices and Consent to Contact
We respect your communication preferences and handle your contact information in full compliance with the Telephone Consumer Protection Act (TCPA), the CAN-SPAM Act, and other applicable U.S. communication laws. This section explains what happens when you provide us with your phone number or email address, how consent works, and how you can opt out of unwanted communications at any time.
A. Consent to Telephone Calls & Text Messages (TCPA)
When you submit your phone number on our Site—such as when requesting estimates or consultations for home improvement services—you acknowledge and agree that:
1. You are providing consent
Your act of entering your phone number and clicking "Submit" serves as your express written consent for us and the home improvement partners you are matched with to contact you.
This may include:
- Live phone calls
- Auto-dialed or pre-recorded calls
- SMS/MMS text messages
Communications may relate to:
- Your request for quotes or home improvement services
- Scheduling inspections or consultations
- Project-related updates
- Promotional offers relevant to the services you requested
2. Consent is not required
You are not obligated to agree to such communications as a condition of using the Site. If you prefer not to receive calls or texts, you may choose to interact with us solely online.
3. Respect for Do Not Call rules
Your consent temporarily overrides federal/state Do Not Call registries only for the businesses contacting you regarding your request. If you later revoke consent, we and our partners must stop calling you.
B. Opting Out of Telephone Communications
You may revoke consent at any time by:
- telling the caller directly,
- replying "STOP" to any text message (where supported), or
- emailing us at privacy@allhomesolutions.com with "Do Not Call" in the subject line.
We will document your opt-out and ensure it is honored for future interactions. If a partner continues contacting you after you have opted out, you can notify us and we will intervene if appropriate.
C. Email Communications (CAN-SPAM Compliance)
When you provide an email address, we may send:
- Updates about your quote request
- Project-related communications
- Marketing or promotional messages (only as allowed)
We comply with all CAN-SPAM requirements:
1. Clear Unsubscribe Options
Every marketing email includes an Unsubscribe link or instructions. We will honor opt-out requests within 10 business days, usually immediately.
2. Accurate Sender and Subject Line
Emails will:
- Clearly identify the sender
- Accurately describe the content
- Include our physical mailing address
- Avoid deceptive or misleading headers
3. Partner Communications
If a home improvement contractor receives your email from us because you requested a quote, they may contact you directly. You must opt out separately from their emails if you no longer wish to hear from them.
D. Scope of TCPA Consent
When you consent to calls or texts, the consent applies to:
- AllHomeSolutions.com
- Our affiliated entities
- Our matched home improvement partners (e.g., roofing companies, HVAC providers, window installers, gutter specialists, bathroom remodelers, solar contractors, warranty providers)
Typically, you may hear from a limited number of partners (e.g., 2–5 providers) who are relevant to your request.
We expect our partners to:
- Contact you only within lawful calling hours (typically 8 a.m.–9 p.m. local time)
- Follow frequency and compliance guidelines
- Provide their own opt-out options
E. Documentation of Consent
For compliance purposes, we maintain records of:
- The date and time you submitted the form
- The exact consent language shown
- The contact information you entered
- Any subsequent opt-out or revocation
This helps us verify communications and resolve disputes.
If you question whether or how you consented, we can review the record and provide details.
F. Partner & Affiliate Compliance
We require our marketing partners and home improvement contractors to comply with TCPA and CAN-SPAM when contacting users. If you believe a message or call did not comply with legal requirements, or appears fraudulent, please notify us.
G. Protecting You Against Scams
Although we monitor partner activity closely, scammers may impersonate legitimate businesses. If you receive suspicious messages—especially those asking for sensitive information—contact us directly to verify whether the communication is authentic.
10. Data Security Measures
We take the protection of your personal information extremely seriously and apply a layered approach to security. Our safeguards include administrative controls (such as internal access restrictions and staff training), technical protections (like encryption, firewalls, intrusion detection systems, and secure server configurations), and physical measures designed to prevent unauthorized access to our systems. These combined efforts help us maintain the confidentiality, integrity, and availability of the data we handle.
While we follow industry standards and continuously evaluate new technologies and best practices, no online system can guarantee absolute security. Internet transmissions, cloud environments, and digital storage inherently involve some level of risk. For that reason, we cannot promise that your personal information will remain completely invulnerable to unauthorized access, breaches, malware, or other cyber threats. However, we actively monitor our systems for suspicious activity, conduct security reviews, and partner with reputable service providers who are contractually obligated to implement strong security standards.
If you believe that your personal data may have been compromised—whether through suspicious emails, unexpected phone calls, unauthorized access, or any unusual activity—you should notify us immediately. Prompt communication allows us to investigate and take necessary protective steps, including resetting credentials, reviewing logs, or advising you on additional precautions.
11. Data Retention and Deletion
We store personal information only for as long as it is needed to fulfill the purposes outlined in this Privacy Policy, to support our legitimate business functions, or to comply with legal obligations. Once information is no longer required for these purposes, we take steps to securely delete it or transform it into anonymized data that can no longer identify you.
How long we keep different categories of data:
1. Home Improvement Service Requests (Primary Inquiry Data).
When you submit your information for estimates or home improvement services (e.g., roofing, windows, HVAC, remodeling), we retain the data long enough to complete your request, support follow-up communications, resolve customer issues, maintain proof of consent for communications, and comply with business and regulatory requirements. Typical retention may range from 2 to 5 years, depending on the type of request and our contractual obligations with partners.
2. Marketing and Communication Data.
Email addresses, phone numbers, and related data collected for marketing are retained until you opt out or until the information becomes inactive. When you unsubscribe, your email is placed on a suppression list, which we keep indefinitely to ensure we do not email you again. Similarly, if you opt out of calls or texts, we add your number to our internal Do Not Call list, which we maintain permanently.
3. Website Analytics & Technical Data.
Logs containing IP addresses or browser identifiers are typically stored for shorter periods—often a few months—unless required longer for security, fraud detection, or diagnostic reasons. Analytics platforms may retain data based on configurable settings (e.g., 14, 26, or 38 months), after which data may be aggregated or deleted automatically.
4. Transactional & Accounting Records.
Documents relating to transactions with contractors, proof of lead delivery, affiliate reporting, invoicing, and similar business records are usually kept for 7+ years to satisfy auditing, tax, contract, and regulatory obligations.
5. Legally Required Retention.
Some laws require specific retention periods—such as keeping records of consumer privacy requests for approximately 24 months. We comply with all such mandatory requirements.
6. Anonymized or Aggregated Data.
Once data has been stripped of identifiers and cannot reasonably be linked back to you, we may retain it indefinitely for trend analysis, benchmarking, business insights, and product improvement.
How we determine retention periods
When deciding how long to retain personal information, we evaluate:
- The nature and sensitivity of the information
- The likelihood and severity of potential harm if it were retained longer
- The purposes for which the data was collected
- The necessity of the data for business operations
- Legal, regulatory, and contractual obligations
- Industry standards and best practices
- Whether you have exercised a deletion, opt-out, or correction right
How deletion works
When data reaches the end of its retention period—or when you request deletion (unless an exception applies)—we use commercially reasonable methods to remove it from active systems. Secure deletion may involve:
- Overwriting or purging database entries
- Rendering data inaccessible in backups
- De-identifying data so it can no longer be linked to you
- Ensuring service providers also delete or restrict further use of your data
Some limited data may remain in archival systems or logs for a period of time due to technical constraints, but such residual data is protected and not used for any active purpose.
Deletion requests
When you request deletion under applicable laws (such as CCPA or GDPR), we delete your personal information except where an exception applies—such as when the data is required for:
- Completing a service you requested
- Detecting or preventing security incidents
- Complying with legal obligations
- Maintaining suppression lists
- Exercising or defending legal claims
- Internal operations aligned with your expectations
We strive to honor your request as fully as possible while balancing required legal obligations.
Children's data preservation
Any personal information inadvertently collected from individuals under 18 is deleted as soon as identified. We do not knowingly retain, sell, or share data from minors.
12. Children's Privacy
Our services—including the request forms, partner matching, and marketing tools—are intended solely for adults seeking home improvement services. We do not knowingly collect, use, or disclose personal information from individuals under the age of 18, and we actively design our processes to discourage underage submissions.
Key principles of our Children's Privacy policy:
- No collection from minors: If you are under 18, you must not submit your information or use our services.
- No sale or sharing: We do not knowingly sell, share, or otherwise transfer the personal information of anyone we believe to be under 18.
- Age-related safeguards: Although we cannot verify age with absolute certainty, certain forms or fields may prompt age or date of birth. If the data suggests the individual is under 18, the form may block submission or display a notice requiring the user to be 18+.
- No targeting or profiling: We do not knowingly target advertising or build profiles on minors, and advertising networks are instructed to avoid serving age-inappropriate segments.
- Third-party links: If you navigate from our Site to a contractor's website or a third-party service, their children's privacy policies apply. We encourage reviewing those policies carefully.
If you believe that a minor has submitted information to us, please contact us so we can remove it promptly.
13. Changes to This Privacy Policy
We may revise this Privacy Policy from time to time to reflect changes in our business, our services, our practices, or applicable laws. When updates occur, we will post the revised version on this page and update the "Last Updated" date at the top of the Policy.
Your continued use of our Site or services after an updated Privacy Policy is posted constitutes acceptance of the revised terms. If you disagree with the changes, you should stop using our Site and may contact us to exercise your data rights, including deletion of your information where applicable.
14. Contact Us
If you have questions, concerns, feedback, or requests regarding this Privacy Policy—or any aspect of how we handle your personal information—you can reach us at:
AllHomeSolutions.com
Quote Media Group,
LTD Registered Office (corporate purposes only, not for service of process):
128, City Road, London, EC1V 2NX, UNITED KINGDOM
Email: privacy@allhomesolutions.com
When contacting us about your personal information, we may require identity verification to ensure that we do not disclose sensitive data to unauthorized individuals. This helps us maintain the security and integrity of your information.
We appreciate your trust and are committed to transparency, accountability, and respectful handling of your data.
15. Annex A: CCPA Notice at Collection
Under the California Consumer Privacy Act (as amended by the CPRA), we are required to provide a "Notice at Collection" outlining the categories of personal information we collect, the purposes for which we use them, and whether we sell or share those categories of information. The following table summarizes the categories of personal information (as defined by the CCPA) that Company may collect from California consumers, the purposes for which each category is collected and used (see Section 4 above for more detail), and the categories of third parties to whom we disclose each category of information.
This notice covers the past 12 months and will be updated every 12 months or as needed.
| CCPA Category (examples) | Collected? | Sold/Shared? |
|---|---|---|
| Identifiers (name, address, email, phone, IP) | Yes | Yes |
| Customer Records / Quote Details (vehicle, property info, login data) | Yes | Yes |
| Protected Class Characteristics (age, gender, marital status) | Yes | Yes |
| Commercial Information (insurance product interest) | Yes | Yes |
| Internet / Network Activity (cookies, browsing on Site) | Yes | Yes |
| Geolocation (approx. from IP or ZIP code) | Yes | Yes |
| Professional / Employment Information (occupation, income) | Yes | Yes |
| Education Information | No | No |
| Biometric Information (fingerprints, facial scans) | No | No |
| Sensitive Personal Info — SSN, driver's license, financial account, precise GPS, race/ethnicity, health, sexual orientation | No | No |
The purposes of collection are summarized above; for full context, refer to Section 4. These purposes include business and commercial purposes such as performing services for you, marketing, analytics, and compliance with laws.
Sale/Sharing: "Yes" in the table indicates that the category might be sold or shared under CCPA definitions. For those categories, California consumers have the right to opt out (as described in Section 9). Specifically, Identifiers and Quote/Inquiry Information are sold to home improvement contractors when you request our service (this is inherent to how we connect you with insurers), and online identifiers/Internet activity data are shared with advertising partners for targeted advertising. "No" means we only disclose the data to service providers or others in ways not considered a sale (e.g., solely for our operational purposes).
Third-Party Disclosure: Where we list categories of third parties, see Section 5 for a broader description of these entities and the strict conditions under which service providers handle data.
This Annex A is provided to help you understand what information we collect at the point of collection and your opt-out rights. It is not a standalone privacy notice, but part of our comprehensive Privacy Policy. For California residents: For more details or to exercise your rights, please review Section 7 and Section 8 of the Privacy Policy, or contact us using the information provided in Section 14.